Answer Quick has been family owned and operated since 1976 in East Tennessee. Originally known as Alarm Speciality Company, Inc. we sold and serviced burglary and fire alarms in East Tennessee. In 1983 we added telephone answering service to our 24 hour operation, and Answer Quick was born. While we changed our corporate name to ASCO, Inc. our customers know us as both Answer Quick and Alarm Speciality (TN License C-0224), depending on the services we provide. We are proud of the long term relationships we have with our family of customers.
Certifications and Awards
ATSI 24/7 Gold Certified Site - Certified since 2001, Answer Quick was the second location to receive accreditation under this program.
ATSI 24/7 Certified Staff - Our eligible staff are ATSI Certified CSRs and Supervisors to assure you of the highest level of professionalism possible.
2003, 2004, 2005, 2006, 2007, 2008, 2009 & 2010 ATSI Award of Excellence Awarded to participating call centers that achieve an overall average score of 80% or greater on test calls.
2006, 2007, 2008, 2009 & 2010 Call Center Award of Distinction The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.
2006, 2007, 2008 & 2009 Cam-X Award of Excellence Awarded to participating call centers that achieve an overall average score of 80% or greater on test calls.
Certified Apartment Supplier a comprehensive training program designed to educate suppliers about the special needs of multi-family housing communities.
Members of
Blount County Chamber of Commerce An accredited chamber of commerce servicing Blount County Tennessee.
AAGK/NAA The Apartment Association of Greater Knoxville (AAGK) is a professional organization promoting the apartment industry on a local, state, and national level.
SNUG The Startel National Users Group is a professional association of telephone answering service professionals using equipment manufactured by Startel Corporation.
ATSI The Association of Telemessaging Services International is a trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services, and any other business that provides enhanced communication services.
CAM-X The National Voice for the Canadian Call Management Industry.
Southern Telemessaging Association STA is a regional organization of telephone answering services working together to foster, promote and develop the telemessaging industry.
TBFAA/NBFAA As Alarm Speciality, we are members of the Tennessee Burglar and Fire Alarm Association a statewide nonprofit organization of alarm businesses, providing a statewide basis for communication, education, and the exchange of ideas and information between its members.
