Operator Services

Customer Service Employees - answering service in Knoxville, TN
Automated Answer Calls - live operator answering service in Knoxville, TN
Customer Service answering Calls - answering service in Knoxville, TN
We are standing by and ready to answer your phones! 888-970-9908
Let us take care of your callers when you can't.

Operator Services

Use our award winning customer service representatives to answer your calls. Our staff will take messages and deliver them to you as you have instructed. Your message slip is customized to meet the special needs of your business, so that you can provide your customers with the service they deserve.

All calls are handled according to the instructions you have given our staff. Message delivery options include text messages to alpha pagers and cell phones, pagers, cell phones, Quick Check, fax and email.

We can also handle your daytime overflow traffic – your callers will get answers, not busy signals. The information is then promptly routed to the appropriate person. No missed opportunities.

In addition to investing in ongoing training and accreditation for our staff, we invest in the latest technology so that your business benefits from the efficiencies and conveniences that technology provides, such as web access to messages and on call schedules, advanced scripting, and the ability to receive emailed messages from you and your clients in addition to voice messages that are a traditional feature of telephone answering services.

Voicemail with Operator Access

Use a combination of voicemail and operators to provide your company with the most efficient mix of services. Your personalized voicemail greeting will give your customers information about operating hours, with an option to press Zero for immediate assistance. You may also offer callers the option to leave private voicemail messages. Our Receptionist Plus service gives you the option of using operators during your normal business hours, with a personalized voicemail greeting playing during your non-business hours.