VOICEMAIL With OPERATOR ACCESS
Use a combination of voicemail and operators to provide your company with the most efficient mix of services. Your personalized voicemail greeting will give your customers information about operating hours, with an option to press Zero for immediate assistance. You may also offer callers the option to leave private voicemail messages.
Our Receptionist Plus service gives you the option of using operators during your normal business hours, with a personalized voicemail greeting playing during your non-business hours.
Voicemail Message delivery options:
Call Transfer
Your voicemail box can give callers the option of speaking with you or a member of your staff simply by pressing a button. You can give callers this information during your greeting, or the information can be given to your key customers as a “back door” way to reach you.
Screened Patching of Callers
This feature works exactly like call transfer with one key difference. Callers are prompted to give their name and then placed on hold while the voicemail system attempts to contact you. If our voicemail system reaches you, the callers name is played and you are given the option of accepting or declining the call. If you accept, you are immediately connected to your caller. If you decline the call, or the system doesn’t reach you, your caller is prompted to leave you a message.
Intelligent Message Delivery Options
- Notification of message waiting as a text message, with Caller ID.
- Actual message delivered via email as a .wav file (sound card required). Caller ID included in body of email message.
- Digital pager notification
- Voice delivery to cell phone
VOICEMAIL SERVICES
Our state of the art voice mail system does it all. Standard voice mailboxes are available with advanced features such as caller id (at the press of a button), call transfer, screened patching of callers and intelligent message delivery.
Call Transfer
Your voicemail box can give callers the option of speaking with you or a member of your staff simply by pressing a button. You can give callers this information during your greeting, or the information can be given to your key customers as a “back door” way to reach you.
Screened Patching of Callers
This feature works exactly like call transfer with one key difference. Callers are prompted to give their name and then placed on hold while the voicemail system attempts to contact you. If our voicemail system reaches you, the callers name is played and you are given the option of accepting or declining the call. If you accept, you are immediately connected to your caller. If you decline the call, or the system doesn’t reach you, your caller is prompted to leave you a message.
Intelligent Message Delivery Options
- Notification of message waiting as a text message, with Caller ID.
- Actual message delivered via email as a .wav file (sound card required). Caller ID included in body of email message.
- Digital pager notification
- Voice delivery to cell phone
