Complete List of Features


 
 

Answer Quick offers a wide range convenient Features and Options to make your life easier.

For over 30 years, Answer Quick has been answering phone calls and delivering valuable information back to our clients. Companies large and small, all over the U.S., trust Answer Quick to act as their receptionist, after hours call center, or general call management service. Below are just a few of our most popular features.
 
Satisfied Customer Service - answering service in Knoxville, TN
 
 

Ad Response

Are your ingenious marketing ideas generating more calls than you can handle? Let Answer Quick handle them for you. We’re available 24 hours a day, seven days a week to take the information you need from callers to assure quick and easy follow-up by your staff. We can even provide you with a special phone number dedicated to specific marketing pieces so you can identify your success rates.
 

Appointment Confirmation & Scheduling

Allow our staff to be an extension of your office. Cloud based programs allow both our staff and yours to schedule appointments, reminders, or reservations. If you want to free up even more of your staff’s time, allow us to call your clients and remind them of their appointments or reservations so you do not have empty time slots due to forgotten appointments.
 

Caller ID Capture

Capture of Caller ID (Automatic Number Identification) is available for you on every message, enabling you to see the phone number the caller called from. We can even capture the Caller ID when callers call into our voicemail system. This enables you to return phone calls, even when no message is left by the caller. Caller ID is captured when available.
 

Customized Services

Answer Quick Services can be tailored to fit your special needs and circumstances. Our state-of-the-art system will allow us to design an application that will serve you in the most effective manner. Call us to let us help you design your custom application today!
 

Dashboard - Intellisite Account Dashboard

This feature allows you to log into an online portal to view your messages. As always, messages are date and time stamped. Your messages are stored online for 29 days. You may print, copy, email or even copy and paste the messages. You can even save it to a file on your desktop.

The Dashboard is also a great option for service managers who may want to monitor, in real time, what calls are being handled by the agents and gauge the responsiveness of technicians.
 

Database Look-Up

Answer Quick can download the client database information you provide from a spreadsheet or we can create one for you. Databases could include names, addresses, phone, the caller’s account number, product type, serial numbers or any information that would be relevant to processing your phone calls more efficiently. We can also add to your database with new caller information so that the next time the call is received our operators have instant access to information already given, enhancing your caller’s experience.
 

Daytime Answer / After Hours Voicemail

We can provide you with a more professional image by delivering live agent answering Monday through Friday, with after hours, weekend and holiday callers going to voicemail. We can customize your live answer based on your own business hours. This is a perfect solution for offices with fewer than 20 employees. Let us provide the technology so you don’t have to!
 

Dealer Locate / Referral

Provide your callers with the most convenient location to obtain your products or services by using our Dealer Locate Service. Using your database, we can perform look-ups to the nearest serving center or the location that services a particular product. We can also provide a referral service whereby the referrals are rotated equally if desired.
 

Disaster Relief Services / Disaster Back-Up

Don’t let a weather emergency or disaster stop your business cold; let us help you continue to do business. Allow Answer Quick to be the communication link not only between management and employees but also to act as a connection to your customers. We can provide you with a local number or a toll free number to keep you connected and keep your business operating in the event of an emergency.
 

E-Commerce

When your customer is ready to buy, make sure someone is ready to help them! Our staff can take simple orders and answer questions.

Provide customers at your website with a telephone number that is answered 24 hours a day. Our staff can provide sales support when you are not available to. Don’t let your shopping carts be abandoned before check out! Order form transmission options include fax, email and comma delimited file formats.
 

Help Desk

Let our staff handle your help desk. Using our Internet capabilities we can open tickets and dispatch directly either from your web-based system or we can create your Help Desk at Answer Quick by defining Q & A forms to enable our agents to handle the calls and even dispatch to the appropriate on-call staff when desired.
 

Fax Line / Overflow Fax Line

We can provide you with an extra fax line, so that if your fax is busy, the fax will be directed to your private Answer Quick fax number. All received faxes are then forwarded to your email address.
 

On Call Schedule On Line Management

Manage your on call schedule from the web using our state of the art Intellisite Account Dashboard. You can add and delete information, make updates and changes easily and quickly. Once the information is submitted, it is instantly updated for our operators so that the correct individual is contacted even when last minute changes are made.

Provide your staff with view only access and they will always know when they are on call. Use the dashboard as a single point of communication. No more on call confusion!
 

Secure Message Application(HIPAA Compliant)

Our Secure Message App keeps your messages secure and is HIPAA Compliant. Not just for medical practitioners, this application is for anyone who wants messages kept secure, and wants to be able to track receipt and read status. Manage all your secure devices through a cloud based application, which also allows you to send a receive messages from your desktop in addition to use on mobile devices.

Our secure message application also allows peer-to-peer communication, meaning that you can communicate directly with other people who are using the same application -- without going through the answering service.
 

Text Confirmation

This feature allows you to acknowledge that you received your message without making a phone call. When activated on your account, you can send a “clear the message/file the message” command. Once our equipment receives your command, the message is filed, with no further action needed by you or our staff.
 

Patch Incoming Callers to your Designated Phone Number (Answer and Transfer)

Some callers need your personal and immediate attention. We can quickly connect the caller directly to an individual, a department or whatever number you designate, all per your instructions.
 

Website Customer Support

Our staff can access your website and provide assistance to your customers by giving directions, accessing on line databases, and taking orders. Don't let another customer take their business elsewhere because of unanswered questions about your product or service. Keep your website open by providing a telephone number that is answered 24 hours a day, 7 days a week. We will access your website and provide assistance to your customers by accessing on line databases and taking orders from customers who would prefer to speak to a real person or who may be frustrated making on line purchases.
 
 
Call Center Award of Distinction
 
Fewer than 10 companies across the country have been designated with the prestigious “Call Center Award of Distinction” twelve consecutive years in a row. The Call Center Award of Distinction is an "enhanced services mystery caller" program administered by our trade association, ATSI.