What's the best answering service for me?
When choosing the right service for your needs you have a couple of options. If the majority of your calls will result in a message, choose Live Operator Services. If a significant number of your after hours callers will be directed to call during office hours, and you only want certain calls handled after hours, choose Prescreening Service with Operator Access.
Live Operator ServicesUse our award winning customer service representatives to answer your calls. Our staff will take messages and deliver them as instructed. All calls are handled according to the instructions you have given our staff. Message delivery options include text messages, via our secure message app, to cell phones, fax and email. Your message slip is customized to meet the special needs of your business, so that you can provide your customers with the service they deserve.
We can also handle your daytime overflow traffic – your callers will get answers, not busy signals. The information is then promptly routed to the appropriate person. No missed opportunities.
In addition to investing in ongoing training and accreditation for our staff, we invest in the latest technology so that your business benefits from the efficiencies and conveniences that technology provides. This includes online access to messages and on call schedules through our Intellisite Account Dashboard. The use of advanced scripting makes sure that our agents have the tools and information necessary to smoothly handle your customer's unique needs.Our ability to receive emailed messages from you and your clients in addition to phone calls allows you to connect with your clients and prospects in more ways than ever before.
Prescreening Service With Operator AccessUse a combination of an informational prescreening message and agents to provide your company with the most efficient mix of services. Your personalized greeting message will give your customers information about operating hours, with an option to press Zero (or any key) for immediate assistance. You may also offer callers the option to leave private voicemail messages. Our Receptionist Plus service gives you the option of using operators during your normal business hours, with a personalized voicemail greeting playing during your non-business hours.