Answer Quick Offers a Wide Range of Telephone Answering and Call Center Services
For over 35 years, Answer Quick has been answering phone calls and delivering valuable information back to our clients. Companies large and small, all over the U.S. trust Answer Quick to act as their receptionist, after hours call center, or general call management service. Below are just a few of our service offerings.
CALLER ID CAPTURE
DASHBOARD - INTELLISITE ACCOUNT DASHBOARD (MESSAGE CHECK IN on the WEB)
This feature allows you to log into an online portal to view your messages. As always, messages are dated and time stamped. You may print, email or even copy and paste the desired messages. You can also save it to a file on your desktop.
DATABASE LOOK-UP & CREATE
Answer Quick can download the client database information you provide from a spreadsheet or we can create one for you. Databases could include names, addresses, phone, the caller's account number, product type, serial numbers or any information that would be relevant to processing your phone calls more efficiently. We can also add to your database with new caller information so that the next time the call is received our operators have instant access to information already given, enhancing your caller's experience.
DAYTIME ANSWER / AFTER HOURS VOICEMAIL
We can provide you with a more professional image by delivering live agent answering Monday through Friday, with after hours, weekend and holiday callers going to voicemail. We can customize your live answer based on your own business hours. This is a perfect solution for offices with fewer than 20 employees. Let us provide the technology so you don't have to!
DISASTER RELIEF SERVICES / DISASTER BACK-UP
When your customer is ready to buy, make sure someone is ready to help them! Our staff can take simple orders and answer questions.
Provide customers at your website with a telephone number that is answered 24 hours a day. Our staff can provide sales support when you are not available to. Don't let your shopping carts be abandoned before check out! Order form transmission options include fax, email and comma delimited file formats.
FAX LINE / OVERFLOW FAX LINE
We can provide you with an extra fax line, so that if your fax is busy, the fax will be directed to your private Answer Quick fax number. All received faxes are then forwarded to your email address.
Some callers need your personal and immediate attention. We can quickly connect the caller directly to an individual, a department or whatever number you designate, all per your instructions.
SECURE MESSAGE DISPATCHING (HIPAA COMPLIANT)
Our Secure Message App keeps your messages secure and is HIPAA Compliant. Not only for medical practitioners, this application is for anyone who wants messages kept secure, and wants to be able to track delivery to the device. Manage all your secure devices through a cloud based application, which also allows you to send a receive messages. Our secure message application also allows peer-to-peer communication, meaning that you can communicate directly without going through the answering service, and you can also communicate with other people who are using the same application.
TEXT (SMS) Messaging on your Business Line
Without making any changes to your business telephone service, we can enable text (SMS and MMS) messaging for your business. 78% of people want to have a text conversation with a business. This is another way to make it easy for your customers to do business with you. We can receive and process all your business text messages, or you may also receive and respond directly to text messages during your business hours.
WEBSITE CUSTOMER SUPPORT
VIRTUAL PHONE SYSTEMS / VOICEMAIL SERVICES
Your voicemail box can give callers the option of speaking with you or a member of your staff simply by pressing a button. You can give callers this information during your greeting, or the information can be given to your key customers as a "back door" way to reach you. Custom Services are available. Just give us a call!
SCREENED PATCHING OF CALLERS /FOLLOW ME
Callers are greeted and prompted to state their name. They are then asked to "please stay on the line while I try to reach your party". While the caller is waiting the system will call the number you left to reach you. Once the system reaches you, the caller's name is played for you (in the caller's own voice) and you are given the option of accepting or declining the call. If you accept, you are immediately connected to your caller. If you decline the call, or the system doesn't reach you, your caller is prompted to leave a message. This helps you manage your time, while still being available to take only the most important phone calls.
INTELLIGENT MESSAGE DELIVERY OPTIONS
We can send you a text message as "message waiting" along with the Caller ID included in the text message.
We can send your voice message delivered via email as a .mp3 file (sound card required). Caller ID included in subject line of message.
We can send your voice message to your cell phone allowing you to play the recorded message.
Your personalized voicemail greeting can be recorded with a single greeting or we can provide different menu choices that can give your customers information about operating hours, provide department lists with individual greetings or with a simple option to press Zero for immediate assistance. We can also play a holiday message on your observed holidays, and we customize your message during special circumstances like closures due to bad weather or other unexpected events.
You may also offer callers the option to leave private voicemail messages.
Our Receptionist Plus service gives you the option of using operators during your normal business hours, with a personalized voicemail greeting playing during your non-business hours with or without the option to press zero.
Another choice would be to have callers greeted by an operator and then transferred to the appropriate voicemail box. Your voicemail can also be set up to perform pages or notify the individual if desired.
*Fewer than 15 companies across the country have been designated with the prestigious Award of Excellence fifteen years in a row. The Award of Excellence is a "mystery caller" program administered by our industry association, ATSI.